FAQs
What is your return policy?
We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be unused, unworn, in original packaging, and include all accessories. A receipt or proof of purchase is required.
How long does shipping take?
For US-shipped products, delivery typically takes 3–7 business days. For products shipped internationally, estimated delivery is 10–15 business days. Tracking information will be provided once your order ships.
How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. Use that number on the carrier's website to track your delivery in real time.
Do you ship internationally?
Some of our products ship internationally with an estimated delivery of 10–15 business days. Shipping availability and rates are calculated at checkout based on your location.
What if my item arrives damages?
We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damage and we'll make it right — replacement or full refund, your choice.
How do I contact customer support?
You can reach us by email at mrcaptioning@hotmail.com or by phone at (314) 324-7092.We're happy to help with any questions about your order or our products.