Refund policy
We offer a 30-day return policy. If you're not satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return, items must be:
• In the same condition you received them
• Unused and unworn
• In the original packaging
• Returned with all included accessories
A receipt or proof of purchase is required.
How to Start a Return
To request a return, contact us at support@buyselectronics.com with your order details and reason for the return.
If your return is approved, we will provide return instructions and the appropriate return address. Do not send an item back without first receiving return authorization and instructions from us. Unauthorized returns may not be accepted.
Customers are responsible for return shipping costs for change-of-mind returns. Please use a trackable shipping method when returning an item.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at support@buyselectronics.com with your order details and photos showing the issue.
We will review the information and provide instructions for a replacement, return, or refund as appropriate. If we require a damaged, defective, or incorrect item to be returned, we will cover the return shipping cost.
Change-of-Mind Returns
If you change your mind about a purchase, you may request a return within 30 days of receiving your order.
The item must meet the eligibility requirements listed above. Customers are responsible for return shipping costs for change-of-mind returns.
A refund will not be issued until the returned item has been received and inspected.
Non-Returnable Items
For safety and hygiene reasons, certain items cannot be returned, including:
• Personal care items
• Custom or personalized products
• Gift cards
If you're unsure whether an item is eligible for return, contact us before sending it back.
Exchanges
If you would like a different item, please contact us to arrange a return of the original item. Once the return is approved, you may place a new order for the item you want.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at support@buyselectronics.com.
Contact Us
Smart Buy Electronics
5494 Brown Road, Suite 112 #1212
Hazelwood, MO 63042
Phone: 314-252-8323
Email: support@buyselectronics.com